More trust in Sars since Kieswetter’s appointment

Sinesipho Schrieber writes that public trust in the South African Revenue Service (Sars) has seen an upsurge under new head Edward Kieswetter, according to research by South African Citizen Surveys. Its research shows that 60% of South Africans in the second quarter have some degree of trust in the institution under the new commissioner.The results show an improvement of 5% compared to last year’s Q2 result of 55%. According to an independent tax expert Natalie Napier, transparency by the tax collectors has been the key element to regaining the public’s trust.


Napier said there had been a change at Sars that has instilled stability in the institution. “The stability might have influenced more people to trust the institution. Although it is still early days, this could simultaneously have a positive impact in the tax contributions by taxpayers and save Sars from a tax revolt,” said Napier.The tax expert believed more transparency and feedback to keep taxpayers informed on the state and plans of the institution might lead to increased public trusts in the institution.


To read the full Citizen article, click here.


Picture: Sars commissioner Edward Kieswetter. Moneyweb